BMC Deep Dive Highlight – Crystal Washington on Customer Relationships

Crystal Washington is the author of One Tech Action and The Social Media WHY.  She’s also an esteemed “Certified Futurist” who is a member of the Association of Professional Futurists and the World Future Society.

In our high energy live-stream Deep Dive interview, Crystal and ManageCamp CEO Len Herstein talked about “The Future of Customer Relationships.” They discussed:

  • The secret to becoming more valuable to your customers.
  • How the pandemic has changed customer relationships for the long-term.
  • The effects of technology commoditization on the customer experience and expectations.
  • What the future holds for CX.

Enjoy this short highlight of our enlightening conversation about the secret to becoming more valuable to your customers.

ACCESS TO THE FULL INTERVIEW IS AVAILABLE EXCLUSIVELY TO BRAND MANAGECAMP UNIVERSITY MEMBERS here.

Not a BMC-U member? Find out more and join here.


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