Our Speakers

We offer a Single Track schedule full of Keynote-Quality Speakers. Learn more about this year’s lineup of branding experts.

Nicholas Webb
Customer Experiences

Jay Acunzo
Brand Strategy

Jackie Huba
Personas & Messaging

Alex Hunter
Digital Marketing

Ben Parr
Brand Messaging

Zoë Chance
Influence & Persuasion

Jay Baer
Customer Service

Scott McKain
Brand Distinction

Vince Voron
Design Thinking

Andrew Davis

John Hall
Content Marketing

Carla Johnson

Soon Yu

  • Nicholas Webb

    Best-selling Author of "What Customers Crave: How to Create Relevant and Memorable Experiences at Every Touchpoint"; Award-winning Innovator & Strategist

    Nicholas Webb is one of the world’s top Innovation Strategists and Futurists. As the CEO at Lassen Scientific, Inc. Nicholas works with Fortune 500 companies throughout the world to help them lead their industries in Innovation, Strategy and Customer Experience (CX) Design.

    Nicholas is no theorist. As a technologist, Nicholas has been awarded over 45 patents by the US Patent and Trademark Office for breakthrough technologies that include one of the world’s smallest medical implants to a wide range of industrial and consumer products.

    Nicholas is a also a best-selling authorHis most recent book, “What Customers Crave” is used by top brands to design their Customer Experience (CX) and Innovation Strategies.

    Nicholas has been awarded his Doctorate of Humane Letters hon. from the Western University of Health Sciences, a top Southern California Medical School in recognition of his contributions to healthcare. Nicholas is also the founder of the Destruction Lab, a research and development project that is reinventing the way in which consumers access and engage healthcare and other consumer products and services.

  • Jay Acunzo

    Host of "Unthinkable" Podcast; Creative-In-Residence, NextView Ventures

    Jay Acunzo is an award-winning podcaster, dynamic keynote speaker, and a guy bothered by conventional thinking. Working as a digital media strategist at Google convinced him that the tried-and-true often leads to stale work. As head of content at HubSpot, he developed a passion to see marketing as a craft-driven profession. Now, as the host of the audio documentary series Unthinkable,” Jay spends each week telling the stories of people and companies who break from the convention to do exceptional things.

    Over the past decade, he’s built content strategies from scratch for startups, produced attention-grabbing series for publishers and challenger brands, and even scaled a venture capital firm through narrative podcasting. His work has been cited in courses at Harvard Business School, by writers at the Washington Post, Fast Company, and Forbes, and by investors on TV’s Shark Tank.

    Today, Jay hosts shows and works with teams who aspire to be the exceptions to all the noise in their niche.

  • Jackie Huba

    Best-selling Author of "Creating Customer Evangelists," "Fiercely You," and "Monster Loyalty"

    Jackie Huba is the author of four best-selling books, including three on customer loyalty. Her book Monster Loyalty: How Lady Gaga Turns Followers into Fanatics” was hailed by Publishers Weekly as “a thought-provoking, well-executed look at one of the biggest music sensations of this generation” that “deconstructs Gaga’s strategies and offers advice on how to Gaga-ize any business.”

    Jackie coined the term “customer evangelism” with her first book “Creating Customer Evangelists: How Loyal Customers Become a Volunteer Sales Force.”

    Her research on highly engaged customers led to the theory of the “One Percenters,” a small but very influential part of one’s customer base, outlined in her book “Citizen Marketers: When People are the Message.”

    Her latest book is “Fiercely You: Be Fabulous and Confident by Thinking Like A Drag Queen,” endorsed by none other than the top drag queen in the world, RuPaul.

    Jackie is also a Forbes.com contributor, writing about customer loyalty and word of mouth marketing. A sought after keynote and TEDx speaker, her work has frequently been featured in the media, such as The New York Times, BusinessWeek, and Fast Company. She is an 11-year veteran of IBM and resides in Austin, Texas.

    More info on Jackie Huba:


  • Alex Hunter

    Former Global Head of Online for the Virgin Group / Sir Richard Branson

    Alex Hunter is a branding and customer experience expert, keynote speaker, and angel investor.

    He is also the creator and host of Attaché, an award-winning online travel show, aimed at showing frequent travelers all they need to know before visiting a city on company business.

    Previously, Alex served as the global Head of Online for the Virgin Group, overseeing the Virgin brand’s global digital strategy in its entirety, as well as Sir Richard Branson’s personal digital strategy.

    Before joining the Virgin Group, Alex was part of the founding team of award-winning US airline Virgin America. His work at Virgin America was covered by Time magazine, CNN, and CNBC, and received several accolades including ad:tech and Webby Award honors.

    Alex most recently served as the Chief Executive of a venture-backed digital music company, with investment from the backers of Twitter, Tumblr, Medium, and Kickstarter. He steered the company through a successful international mergers and acquisitions deal, and significant multi-national growth in under a year.

    He has been a mentor at the SeedCamp venture capital and angel funding events in London and South Africa, and served on the Board of Trustees for the UK non-profit Drinkaware for over 5 years.

  • Ben Parr

    Best-selling Author of "Captivology: The Science of Capturing People's Attention"; Former Co-Editor of Mashable; Co-Founder of DominateFund

    Ben Parr is an award-winning journalist, author, entrepreneur, investor and expert on attention. Through his unique experience as a leading technology writer, venture capitalist and prolific public speaker, Parr has coached dozens of young startups and Fortune 500 corporations on how to get attention for their products. He was named one of the top ten tech journalists in the world by Say Media, and was named to the Forbes 30 Under 30 in 2012.

    Parr is Co-Founder and Managing Partner of DominateFund, a venture capital firm that invests in and accelerates the growth of early-stage technology, software and product startups through its expertise in press, marketing, customer and user acquisition, viral products and strategic celebrity partnerships.

    Parr is the author of Captivology: The Secret Science of Capturing People’s Attention” (2014, HarperOne/HarperCollins). His book dives into the science of attention, why we pay attention to certain people, products, companies and ideas, and how to capture and retain somebody’s attention. He has interviewed dozens of “Masters of Attention” for his book, including Facebook’s Sheryl Sandberg, acclaimed director Steven Soderbergh, Entourage’s Adrian Grenier, Nintendo’s Shigeru Miyamoto and the Mythbusters, along with leading researchers such as Dr. Michael Posner and Dr. Adam Gazzaley.

    Previously, Parr was the Co-Editor and Editor-at-Large of Mashable, where he wrote more than 2,400 articles on social media and technology, managed Mashable’s editorial team, and interviewed everyone from Ashton Kutcher to Mark Zuckerberg. He also served as Columnist and Commentator for CNET. Parr’s work has been featured in a variety of media, including CNBC, CNN, Fox News, The Wall Street Journal, NPR and The New York Times. Parr is a graduate of Northwestern University, majoring in Science in Human Culture and Political Science, and minoring in Business Institutions. He is based in San Francisco, in the heart of Silicon Valley.

  • Zoë Chance

    Professor of Influence & Persuasion at Yale School of Business; Former Brand Manager, Barbie™

    Zoë Chance studies and teaches persuasion and decision-making through the lens of behavioral economics. She focuses on simple hacks marketers and leaders can use to be more influential and effective–without becoming more annoying.

    Her research findings have been published in top academic journals like Proceedings of the National Academy of Science and Psychological Science, and covered in such influential business media as Harvard Business ReviewNew York TimesWall Street Journal, and The Economist. Her MBA elective “Mastering Influence and Persuasion” is one of Yale’s most popular courses.

    Named to the Thinkers50 2016 Radar list of up-and-coming management thinkers, Zoë is passionate about turning knowledge into practice. She delivers engaging, interactive presentations and workshops to organizations and conferences worldwide, including a TEDx talk, “How to Make a Behavior Addictive,” on influencing behavioral change. Her 4Ps Framework for Behavior Change is the foundation for Google’s global food guidelines, helping 70,000 people make healthier choices effortlessly. She also collaborates with industry partners through Yale’s Center for Customer Insights, a program that connects innovative companies with leading academics to understand the evolving dynamics of consumer behavior.

    Prior to joining the Yale faculty, Zoë worked in B2C marketing at Mattel, managing a $200 million segment of the Barbie™ brand, in B2B marketing at Guidant (now Boston Scientific), and “guerilla” marketing at an educational startup. She received her doctoral degree from Harvard, MBA from the University of Southern California, and bachelor’s degree from Haverford College.

  • Jay Baer

    Best-selling Author of “Hug Your Haters” and “Youtility”; Digital Marketing & Online Customer Service Expert

    Jay Baer is the world’s most retweeted person among digital marketers.

    He is a renowned business strategist, keynote speaker and the New York Times best-selling author of five books (including “Hug Your Haters” and “Youtility”who travels the world helping businesspeople get and keep more customers.

    Jay has advised more than 700 companies since 1994, including Caterpillar, Nike, Allstate, The United Nations and 32 of the FORTUNE 500.

    He is the founder of Convince & Convert, a strategy consulting firm that helps prominent companies gain and keep more customers through the smart intersection of technology, social media, and customer service.

    His Convince & Convert Media division owns the world’s #1 content marketing blog, the world’s top marketing podcast, and many other education resources for business owners and executives.

    The creator of five multi-million dollar companies, Jay is an active venture capitalist and technology advisor, as well as an avid tequila collector, and certified barbecue judge.

  • Scott McKain

    Best-selling Author of “Create Distinction: What To Do When ‘Great’ Isn’t Good Enough To Grow Your Business” and “What Customers REALLY Want”

    Scott McKain is an internationally known authority who helps organizations create distinction in every phase of business and teaches how to deliver an “Ultimate Customer Experience®.”

    He is the founder of a consulting and training company that explores the role of ultimate customer experiences in creating enhanced client retention and revenue, and is the author of three Amazon.com #1 business bestsellers (including “Create Distinction: What To Do When ‘Great’ Isn’t Good Enough To Grow Your Business”); all teaching how to expand profits, increase sales, and engage customers. McKain’s latest book, released by publisher McGraw-Hill and titled 7 Tenets of Taxi Terry,” provides the specific steps for every employee to create and deliver ultimate customer experiences.

    Scott McKain’s presentations benefit from three decades of experience, combined with his innate talent for articulating successful ideas. McKain has spoken before and consulted for the world’s most influential corporations.

    He has presented his business strategies on platforms in all fifty states and seventeen countries…from Singapore to Sweden; from Mexico to Morocco…from the White House with the President in attendance; to conferences in Dubai and Abu Dhabi. He has been honored with induction into the “Professional Speakers Hall of Fame.” And, he is a member of “Speakers Roundtable” — an elite, invitation-only group of twenty business speakers considered by many to be among the best in the world.

  • Vince Voron

    VP / Executive Creative Dir of Global Brand Content Experience, Dolby; Former AVP / Head of Design, Coca-Cola NA; Former Senior Designer, Apple

    Creative Leader, Executive Producer and Builder of Great Brands

    Vince Voron has been the Vice President, Executive Creative Director of the Global Brand Content Experience team at Dolby since 2013, where he oversees design, brand, creative content, audio video production, the Dolby Theatre®, and the Dolby® Institute.

    He came to Dolby after leading marketing design teams at two of the world’s most iconic brands: Apple and Coca-Cola.

    Vince was the Associate Vice President and Head of Design for Coca-Cola North America through 2013. His responsibilities included driving the strategic design vision and brand visual communications for eight global brands, creating innovative and alluring touchpoints for millions of consumer interactions per day. While at Coca-Cola, he led the form and user interface design for the Coca-Cola Freestyle® platform, and developed the first 3D and 4D visual identity systems for proprietary Coca-Cola.

    Vince began his career at Apple, serving as Senior Industrial Design Manager until 2006. While there, he developed and led the human factors and color teams responsible for iMac®, PowerBook®, iPod®, and iPhone® devices. In addition, he held leadership roles at Apple offices in Singapore, Ireland, and France.

    Vince is an Emmy Awarded Executive Producer of Dolby’s first original branded film, Silent, and he holds more than 50 design patents. Vince has a BS degree in electrical engineering from Pennsylvania State University, an MBA degree from San José State University, and a diploma in human ecology from Université de Paris René Descartes.

  • Andrew Davis

    Best-selling Author of “Brandscaping” and “Town Inc.”

    Andrew Davis is a bestselling author (“Brandscaping” and “Town, Inc.”) and internationally acclaimed keynote speaker. Before building and selling a thriving digital marketing agency, Andrew produced for NBC’s Today Show, worked for The Muppets in New York and wrote for Charles Kuralt. He’s appeared in the New York Times, Forbes, the Wall Street Journal, and on NBC and the BBC. Davis has crafted documentary films and award-winning content for tiny start-ups and Fortune 500 brands.

    Recognized as one of the industry’s “Jaw-Dropping Marketing Speakers,” Andrew is a mainstay on global marketing influencer lists. Wherever he goes, Andrew Davis puts his infectious enthusiasm and magnetic speaking style to good use teaching business leaders how to grow their businesses, transform their cities, and leave their legacy.

  • John Hall

    Author of “Top of Mind: Use Content to Unleash Your Influence and Engage Those Who Matter to You”; Co-Founder/CEO of Influence & Co.

    John Hall is the author of “Top of Mind: Use Content to Unleash Your Influence and Engage Those Who Matter to You” and co-founder / CEO of Influence & Co., a firm that helps brands and individuals leverage their expertise to create, publish, and distribute content to gain influence, visibility, and credibility with their key audiences.

    John is also a frequent contributor to publications such as Forbes.com, Inc.com, Harvard Business Review, and Fast Company. He has been recognized as a “must-see” keynote speaker in Forbes and has been called “one of the most powerful people in media who you’ve never met” in Inc.com. In 2016, John was one of the recipients of the EY Entrepreneur of the Year award.

  • Carla Johnson

    Author of “Experiences: The 7th Era of Marketing”; World-Renowned Storyteller; VP of Thought Leadership for the Business Marketing Association

    Carla Johnson is a world-renowned storyteller, an entertaining speaker, and a prolific author (including “Experiences: The 7th Era of Marketing”).

    Over the last two decades, Carla has helped architects and actuaries, executives and volunteers, innovators and visionaries leverage the art of storytelling to inspire action. Her work with Fortune 500 brands hasn’t gone unnoticed and the latest of her seven books, Experiences,” sets the benchmark for a new era in marketing. Named one of the top 50 women in marketing and the incoming chair of the ANA’s Business Marketing Association, Carla regularly challenges conventional thinking.

    Today, Carla travels the world teaching anyone (and everyone) how to cultivate idea-driven teams that breed unstoppable creativity and game-changing innovation.

  • Soon Yu

    Author of “Iconic Advantage”; Former Global VP of Innovation, VF Corp.

    Soon Yu is an international speaker and author on innovation and design who has been featured in the Wall Street Journal, Washington Post, Entrepreneur Magazine and New York Times.

    His upcoming book, “Iconic Advantage,” challenges businesses, from Fortune 500 to venture-backed startups, to refocus their innovation priorities on building greater iconicity, and offers deeper insights on establishing timeless distinction and relevance.  He regularly consults business leaders on developing meaningful Iconic Signature Elements, Signature Moments and Signature Communication.

    He most recently served as the Global VP of Innovation and Officer at VF Corporation, parent organization to over 30 global apparel companies, including The North Face, Vans, Timberland, Nautica and Wrangler.  While at VF, Soon created a $2 billion innovation pipeline, established 3 global innovation centers, and initiated industry-leading design best practices.

    Prior to this he worked at The Clorox Company and Chiquita Brands, where he won company-wide awards for best advertising, best promotion and best new product, and gained industry recognition from the Webby Award, Favorite Website Award and Dope Award. He has also been a consultant at Bain and Company, and a founder and CEO for numerous venture-backed startups (including Gazoontite, Promeo Technologies and TWRL) and was recognized as a Northern California finalist for the prestigious Ernst & Young “Entrepreneur of the Year” award.

    He is a highly sought after speaker on innovation, design and entrepreneurship, and often guest lectures at the Parsons School of Design and Stanford University (where he received his MBA and is active with the GSB Asian Alumni Association).

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