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Live-Stream Deep Dive: David Avrin, Customer Experience Expert, Best-Selling Author of “Why Customers Leave”

April 16 @ 2:00 pm - 3:00 pm EDT

David Avrin

David Avrin is the best-selling author of “Why Customers Leave (and How to Win Them Back): 24 Reasons People are Leaving You for Competitors, and How to Win Them Back” and the upcoming “The Morning Huddle.”

In the most competitive business environment in modern history, the winners today are often those who are remarkably easy to do business with. Being better tuned-in to the increasingly unique wants and needs of your customers and clients creates better experiences and increased loyalty.

In this exclusive 1:1 live-stream interview with ManageCamp CEO Len Herstein, David will shine a light on the profound shift in customer expectation, while showing your team everyone’s role in eliminating barriers, engaging prospects and creating Customer Experiences worth sharing.

In doing so, we’ll cover:

  • How to understand the cause and pervasiveness of the shift in customer and client behavior.
  • The profound difference between customer service and customer experience… and why that matters.
  • How to create alignment between customers’ needs and our deliverables.
  • The profound impact of social media and the devastating ramifications of under-performing in the eyes of your customers.

Join us live so that you can participate in the conversation – or watch it on-demand at your convenience.

This event is only open to Brand ManageCamp University members. If you are not already a member, sign up today here.

Details

Date:
April 16
Time:
2:00 pm - 3:00 pm EDT
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